Following the multiple system navigation challenges faced by newly arrived African asylum seekers/refugees in the regions of Peel, Toronto and York, CCBR collaborated with UWGT to jointly conduct the research project with the following objectives: (i) to understand, from service user perspectives, shared successes, barriers and pain points experienced across divergent African asylum seeker and refugee claimant journeys; (ii)  to pinpoint specific areas where the systems are interacting and working well and identify the good/promising practices enabling success; (iii) to identify persistent cracks in the systems and where there is room for improvement and efficiencies to better support African asylum seekers and refugee claimants arriving in Toronto; and (iv) to inform service and systems improvements from the ground up to enhance service journeys for newly arrived refugee claimants and asylum seekers. In collaboration with UWGT, we carried out an environmental scan through a document review to better understand problems in relation to supporting African asylum seekers in the regions. In addition, we carried out individual interviews and focus groups to gather useful information. We applied a community-based research process which consists of involving different stakeholders, in particular asylum seekers and the services that support them, to understand their perspectives on how services could be improved to respond effectively to the current crisis in asylum seeker/refugee support in the regions.